Contractual Partners, Language and Conclusion of Contract

Neither the display of goods on the Website nor the sending of products to customers via email etc is an offer for sale (in the legal sense) but an invitation for you to make an offer in relation thereto. By submitting an order by clicking "order" you make a contractual offer to us in respect of such goods, which we are free to accept or reject. After submitting your order, you will receive a confirmation email from Foyer. We are entitled to terminate the contract between us for any reason and at any time up until the commencement of shipping of the products you have ordered.

All contracts entered into through the Website are made directly between the customer and Foyer.

 

Non-furniture orders

Order acceptance and the completion of the contract between you and Foyer will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in Ordering Information.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• Not meeting the eligibility to order criteria set out in the Terms & Conditions

Furniture Orders

Payment of Purchase Price and Ownership of Goods

On point of purchase Foyer will take full payment in advance of delivery. For our cancellation and refund policy please see below.

If there are any problems with your order, you will be contacted by the Foyer Customer Service team.

We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure in line with our data protection and Privacy Policy.

 

Promotion Terms

First Purchase 5% off

Use the promotional code provided to you via the subscription email to get 5% off your first Foyer order. This is subject to the below T&Cs:

1. To redeem this offer, enter the code provided at checkout on your first Foyer order. 

2. This offer will expire once you have placed your first order with Foyer.

3. The code can only be used once on full priced items only and only applies to first time orders with no minimum spend.

4. The code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including sale items or Trade discounts). The code may not be applied to any delivery costs.

6. This offer is non-transferable, non-exchangeable and no cash alternative is offered.

7. Foyer reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.

8. For more information on how Foyer uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy.

 

Need help? Please contact our Customer Care Team via email.

 

Making a Transaction on Foyer

Payment

All prices are inclusive of GST (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

 

Refusal of Transaction

We reserve the right to withdraw any products from the Website at any time and/or remove or edit any materials or content from the Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the Website whether or not that product has been sold, removing or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

 

To be eligible to purchase products from the Website and lawfully enter into and form contracts on the Website under Indian law you must:

• Register by providing your real name, phone number, email address, payment details and other requested information.
• Be over 18 years of age.
• Stipulate a delivery address validated by our customer service team. Please note that Pin Codes, PO box numbers, hotels and accommodation addresses are not acceptable.
• Possess a valid credit or debit card issued by a bank acceptable to us.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. For further information on how we handle your data please view our Privacy Policy.

Delivery & Returns

Delivery of Goods

Delivery will be made to the addresses being provided by you. It is your responsibility to accept delivery at your chosen address.

Foyer normally ships goods a few weeks after a sale event has ended and once its account has been credited with the full invoice amount. Earlier shipping is not usually possible since the shipping date depends on suppliers and manufacturers. Individual shipping times are stated on the product pages.

Foyer does not assume any sourcing risk and is only obliged to ship from existing stock or from stock ordered from suppliers. Foyer has no liability to you in the event that its obligations to ship products to you ceases to exist when, Foyer, through no fault of its own, does not receive goods in full or on time from suppliers. In such circumstances any payments made by you will be refunded.

In cases of force majeure (as subsequently described), shipping duration may increase within reason. Force majeure shall include strike, exclusion, lockdown, pandemic, official intervention, energy (or resource) scarcity, shipping difficulties, business complications such as fire or water damage to machinery, lightning or any other unforeseeable business complications for which Foyer cannot be held responsible. Foyer will inform you of the starting (and ending) point of such shipping impediments as soon as reasonably practicable.

Foyer reserves the right to cancel any contract with you if delivery fails three times through your fault. Payments already made will be refunded. Foyer reserves the right to charge you for additional costs that it may incur due to failed deliveries. If your goods remain at our warehouse for more than four weeks, during which time you fail to accept delivery/redelivery (despite Foyer having contacted you to do so), you may incur a storage charge. We also reserve the right to cancel your order and retain up to 50% of your order value

Where you have not received your order 10 working days after your Shipment Confirmation email, please notify us immediately so we can look into this for you. Failure to notify us within 10 days of your Shipment Confirmation email could result in your order being lost.

Short Delivery, Defective or Damaged Goods

We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible to our Customer Care. We do not accept any claims for damage caused by you, the customer.

 

Delayed Deliveries at Customer's Request

If your order is ready for dispatch but you need more time before you can accept your delivery, let us know. We’d be happy to assist by storing your items for 2 weeks free of charge. After 2 weeks, we reserve the right to charge a storage fee which shall be 10% of the price of the product applicable per week for a maximum of 12 weeks from the original estimated delivery date. This can be discussed with our team when required. Please note, clearance or outlet items are not included and must be collected or delivered within 2 weeks of purchase. Full payment of the storage fee will be required before the final delivery of your order. This is only applicable for pre-paid orders and not for cash on delivery orders.

 

Failed Deliveries

 

Failed deliveries unfortunately come with a cost with route planning, vehicle space allocation and delivery partners’ road time all taken into consideration. If you need to make changes to your delivery date, please give us advance notice so that we can avoid lost fees. A minimum of 48 hours’ notice is required to cancel or re-schedule a delivery to avoid incurring extra fees.

Products on Foyer

Description of Products

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on the Website at a particular time may not always reflect the position at the exact moment you place an order.

 

Data Protection

Please view our Privacy Policy for details on how we process and handle your data.

 

The Registered Company address of Foyer is:

SCAC Brands Private Limited,
N-8, Ground Floor, Panchsheel Park,

New Delhi, South Delhi DL 110017

Company incorporation number: U22219DL2022PTC407406.
GST registration number: 06ABJCS8082M1ZM.